Media Summary: GUIs are for the weak. At least when you have to do day-to-day system administration with any kind of software platform. Open messaging is a lightweight, webhook-based integration that facilitates messaging with 3rd party systems and external ... Did you know that real-time call monitoring is possible with Genesys Cloud? The potential uses for these transcripts are many, ...
Devcast Tutorial 20 Introducing The - Detailed Analysis & Overview
GUIs are for the weak. At least when you have to do day-to-day system administration with any kind of software platform. Open messaging is a lightweight, webhook-based integration that facilitates messaging with 3rd party systems and external ... Did you know that real-time call monitoring is possible with Genesys Cloud? The potential uses for these transcripts are many, ... Genesys Cloud's Architect is a powerful tool for creating flows but sometimes you might need data from Genesys Cloud that isn't ... Join us for a tour of the newly refreshed Genesys Cloud CX Developer Center followed by a meet and greet with the Developer ... APIs, APIs, APIs. We are constantly told that APIs are the cornerstone of most types of system integrations. However, while ...
Genesys Cloud has long supported embedding web applications inside of the Genesys Cloud UI, but join this webinar to see how ... Dan Stoops demonstrates how to build a chat bot and extend it into a voice bot. A good bot solution requires a nice customer ... Jason Mathison demonstrates how to get a customer phone number (AKA the ANI) and attach it to the interaction using a ... If you missed the live session, don't worry! We understand that schedules can be tight. You can still catch up on all the insightful ... Integration. It's not the most fun part of software development, but it is one of the more critical things you need to think about as you ... Genesys Dialog Engine helps you to create bots through a natural language understanding (NLU) engine that can understand ...
