Media Summary: Manage and maintain the productivity of your workforce from a single application using Provides an overview of monitoring agent schedule adherence in Provides an overview of monitoring agents in the Channel Management module in
Workforce Optimization For Customer Service - Detailed Analysis & Overview
Manage and maintain the productivity of your workforce from a single application using Provides an overview of monitoring agent schedule adherence in Provides an overview of monitoring agents in the Channel Management module in Demonstrates the features on the Manager Workspace landing page in Provides an overview of Demand Forecast in Demonstrates how managers can use Coaching in
Demonstrates an agent requesting time off and a shift swap with a coworker, the agent's coworker approving the shift swap, and ... Demonstrates viewing team and agent performance data in Provides an overview of monitoring work in the Channel Management module in Provides an overview of creating shifts, schedules, and events in Provides an overview of allocating work items manually in the Channel Management module in
